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Broadgreen Terms and Conditions of Service
Last updated: 2025


Definitions

In these Terms and Conditions (“Terms”), “Broadgreen”, “we”, “our”, or “us” refers to Broadgreen, and “Client”, “you”, or “your” refers to the person, company, or organisation engaging Broadgreen for services. “Services” means the brand management, consultancy, and other professional services provided by Broadgreen.

Engagement and Scope of Work

The scope of the Services will be agreed in writing prior to commencement. Any changes or additions to the Services must be agreed in writing by both parties.

Client Responsibilities

You are responsible for ensuring that all information, materials, and instructions provided to Broadgreen are complete, accurate, and timely.

The onus rests on the Client to ensure that the Services supplied are fit for the intended purposes.

Performance and Limitation of Liability

Broadgreen will perform all Services to the best of our knowledge, experience, and ability. However, we shall not be held liable for any errors, omissions, or losses arising directly or indirectly from the use of our Services, whether caused by negligence or otherwise.

Except as expressly stated in these Terms, all warranties, conditions, and terms implied by statute or common law are excluded to the fullest extent permitted by law.

Broadgreen’s total aggregate liability, whether in contract, tort (including negligence), or otherwise arising in connection with the Services, shall be limited to the total fees paid by the Client to Broadgreen in the twelve (12) months preceding the event giving rise to the claim.

Indemnity

The Client shall indemnify and hold harmless Broadgreen against all liabilities, costs, damages, and expenses (including reasonable legal fees) arising from any claim resulting from materials, information, or instructions supplied by the Client.

Acceptance of Deliverables

Once deliverables or work outputs have been reviewed and approved by the Client (explicitly or by use), Broadgreen shall have no further liability for any subsequent issues, errors, or performance outcomes related to such deliverables.

Non-Guarantee of Results

Broadgreen does not guarantee specific performance outcomes or results from its Services, including but not limited to account reinstatement, ranking improvements, or sales growth, as these depend on external factors beyond our control, such as Amazon’s internal processes, platform changes, and market conditions.

Fees and Payment Terms

Unless otherwise agreed in writing, all invoices are due for payment within the terms stated on the invoice.

Interest will be charged on overdue invoices at the rate of 6% per year above the Bank of England base lending rate from time to time in force. Such interest shall accrue on a daily basis from the due date for payment until actual payment in full.

Broadgreen reserves the right to suspend or terminate Services where payment is outstanding.

Notice of Termination

Unless otherwise specified in a written agreement, a minimum of two (2) months’ written notice is required for termination of Services, including any Services provided outside of a fixed-term contract.

In the absence of such notice, Broadgreen reserves the right to invoice for the equivalent notice period.

Confidentiality

Both parties agree to keep confidential all information obtained in connection with the Services, except where disclosure is required by law or with the written consent of the other party.

Intellectual Property

All intellectual property created by Broadgreen in the course of providing Services shall remain the property of Broadgreen unless otherwise agreed in writing. Upon full payment of all fees, the Client shall have a non-exclusive licence to use such materials for the purposes for which they were created.

Force Majeure

Broadgreen shall not be liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, government restrictions, failure of utilities, or industrial disputes.

Dispute Resolution

In the event of any dispute, both parties shall first seek to resolve the matter amicably through written correspondence and, if necessary, mediation before resorting to legal proceedings.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.